Hotel management system
Automation of hotel management processes will serve as an on-going reactive tool to fast-changing tendencies in hotel business. Effective use of data is the main factor of competitiveness of your business.
Our system is dynamic in undertaking price policy changes, treating the customers individually, adapting to structural changes of the hotel (such as expansion of the hotel complex), cooperating with tourism agencies or people and organization that may recommend your service. (► Hotel PDF description)
Description of main tools
The system allows to track information on:
- Available rooms
- Number of expected guests
- Occupied rooms and expecting check-outs
- Debts and prepayments
- Room inventory
The system allows to:
- make room reservations
- speed up guest registration process
- follow a flexible price policy
- cooperate with corporate clients
- manage flexible sales and bonus systems. (► Hotel PDF description)
Buffet
Making the best use of the buffet management system will allow you to save from 20% to 40% of initial food preparation products. The buffet management system is connected with warehouse, trade, hotel and restaurant management system which allows to make automatic calculations of prices for breakfast, lunch and dinner. The system is dynamic and can react on price changes in relation to season or product quality. This will make it possible to follow up the daily food expenses per person for each and every day.
The following data and opportunities will be instantly available with implementation of buffet management system:
- information on the number of guests
- information on possible list of dishes that can be prepared using the available products in the warehouse
- list of expended goods,
- information on the remaining products after preparation of breakfast, lunch and dinner
- information on guests who did not attend for breakfast, lunch and dinner
- price calculation info for breakfast, lunch and dinner
- supervision of the availability of intermediate products in the kitchen
- implementation of a check-based system. (► Hotel PDF description)
Restaurant
- receive information on prime cost of dishes
- provide print-out price for customers
- individual service for customers
- automatically calculate bonuses for waiters, if selected
- supervision of the availability of intermediate products in the kitchen
- information on possible list of dishes that can be prepared using the remaining products in the warehouse (► Hotel PDF description)
Warehouse
Warehouse block is essential for keeping account of consumables, main products, food and other necessary goods. This block allows to:
- supervise the product expiration dates,
- keep track of minimal remnants of individual goods,
- have different warehouses for separated types of goods,
- keep overall accounting of remnants
- use any type of documentation for product arrival and consumption.
- monitor inventory and non-durables.(► Hotel PDF description)
Finance
All the upper mentioned blocks must be connected to the system CRM system. All the actions and processes operated in restaurant, hotel, warehouse, buffet, money flow and product cycle will be visible in the software system. Mer Soft CRM system allows to have a complete monitoring and management leverage upon the business processes, reporting and turnover without wasting your valuable time as a businessman. The trade block allows to receive information on completed deals and be aware of partner responsibilities and commitments.
CRM system provides information on:
- the amount of money available in hotel, restaurant and main cash desks in real time
- debts towards you suppliers, partners, tourist agencies
- bonuses and loyalty cards
- guest debts
- list of services provided to certain guests or clients (► Hotel PDF description)
CRM System for attracting and keeping customers loyal
Each organization aims at keeping ahead of the competition and defending its market position in harsh competitive marketplace. Succeeding in an over-saturated market is impossible without treating your customers individually and individualized customer service is unreal without automation tools. Mer soft LLC’s Customer Relationship Management system offers not only customer-based marketing approach automation but a wide spectrum of other tools and opportunities. The system allows to systemize large amounts of seemingly unmanageable data, as well as organize it into a unified database.
- develop database for clients, partners, potential clients differentiated by organisations as well as individuals
- differentiate clients, partners and potential clients by priority level, preferences and other unique characteristics
- automate e-mailing and SMS services for different purposes
- keep record of meetings and telephone conversations (with corporate clients)
- have centralised information control opportunity
- apply sale and bonus systems
- control of the pace and direction of consuming products and services
- analyze the location of clients worldwide on google maps which will assist in analysis of expended resources on client attraction for different locations
- attract permanent and new clients
- increase the client number by integration of your CRM tool with social networks
- make analysis on marketing policy of organisations
- keeping customers loyal
- congratulating clients on birthdays and on other holidays and occasions depending on clients nationality, religion or other factors
- analysing client preferences. (► Hotel PDF description)
Additional tools
- Secure database,
- Defining User Roles, allowing or restricting access to certain data or windows,
- Multilanguage interface possibility
- Identifying and storing defected products
- Networking opportunity within one centralised database
- Employee management
- Staff attendance monitoring
- Integration with CRM system
- Integration with Production system
- Integration with HR management system
- Integration with Accounting software (► Hotel PDF description)
